Privacy Policy
Soul Thrive Support Services respects your privacy. This policy explains how we collect, use, and protect your personal information.
What Information We Collect
We may collect your name, contact details, date of birth, NDIS number, plan details, and information about your support needs. We may also collect emergency contact details and relevant health information needed to provide safe support.
Why We Collect Your Information
We collect this information to provide our services safely, manage your bookings, communicate with you, and meet our obligations under the NDIS. We only collect what we need to support you properly.
How We Use Your Information
Your information is used to plan and deliver your support, coordinate with other providers when needed, process payments, and respond to any questions or concerns you raise with us.
Who We Share Information With
We may share your information with your NDIS plan manager, other support providers involved in your care, or relevant authorities where required by law. We only share what is necessary and only with your knowledge.
Keeping Your Information Safe
We store your information securely and limit access to staff who need it to support you. We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
Your Consent
We ask for your consent before collecting or sharing your information, except where the law requires us to act without it. You can withdraw consent at any time by contacting us.
Accessing Your Information
You can ask to see the personal information we hold about you at any time. If any information is incorrect, you can ask us to update it.
How Long We Keep Your Information
We keep your information only for as long as needed to provide our services or as required by law. After that, your information is securely deleted or destroyed.
Website and Online Information
If you contact us through our website, we may collect basic details such as your name and email address. We do not sell your information to any third party.
Complaints About Privacy
If you have any concerns about how we handle your information, please contact us directly. You may also contact the Office of the Australian Information Commissioner if your concern is not resolved.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this privacy policy or how we handle your information, please get in touch with our team.
